AI robots (Artificial Intelligence) development has significantly changed many areas of life. From Facial Detection and Recognition, Search and Recommendation Algorithms, Automation, Robotic Process Automation (RPA) to Digital assistants and Text Editors, we all have a great chance of possibilities to come across AI daily. It is almost impossible for The Question to arise, will intelligent robots replace human resources?
We asked some of our most experienced Faculty in the areas of Business and IT about this issue. Also, we explored well-known databases to examine the potential advantages and disadvantages of intelligent robots in HR, looking at current trends and research and reviewing student reports and academic publications to answer that question.
Advantages of intelligent robots in organizations
AI robots offer several potential advantages when talking about organizations. First, AI can increase efficiency and productivity by automating repetitive and time-consuming tasks. This feature can free up team members to focus on higher-value activities and strategic thinking, ultimately improving performance and outcomes.
AI can also help organizations make more informed and data-driven decisions by analyzing vast amounts of information in real-time, leading to better business outcomes and more time-effective. AI can improve customer experiences by providing personalized and timely responses to queries and resolving issues faster. And when talking about areas such as HR, they can automate tasks like scheduling interviews, screening resumes, and answering frequently asked questions. Unlike humans, robots do not have personal biases that can affect their decision-making, leading to more equitable decisions. Additionally, robots can analyze a large amount of data quickly and consistently, reducing the chances of errors or oversights when humans manually review information.
Disadvantages of intelligent robots in HR
Despite the many advantages of using AI in organizations, there are also several potential drawbacks that we need to consider. One of the main concerns is the risk of job displacement, as AI can now automate many routine tasks previously performed by humans. As hard as it sounds for some, this can lead to job loss and may require employees to undergo training to develop new skills to remain relevant in the workforce.
A vast increase in the use of AI may boost privacy and security concerns, as the technology often requires access to sensitive data, which can be vulnerable to cyber-attacks. On the other hand, the risk of over-reliance on AI can lead to a lack of human oversight and accountability, making it essential for organizations to ensure that the use of AI remains appropriate and ethical.
Professor Alex Lima is one of the dearest members of our AU Community. As an international consultant for applying technologies to Fortune 500 companies, he has implemented business systems, developed industrial automation, and achieved logistics optimization for companies in Latin America, Canada, the United States, and Asia. Professor Lima is also the Director of our Career Services Department. Due to his global vision of the worldwide market and his expertise in transforming, accelerating, restructuring, and growing companies worldwide, we asked him about this crucial subject changing the way of work.
When we asked him if machines would replace humans, he didn’t hesitate to highlight the issue’s relevance and complexity.
“This is a complicated question. It depends on how humans evolve. If humans uplift their spirits and search for purpose and something bigger for their lives, AI will lift them further away from the purely mechanical approach. AI will be the way to recognize, evaluate, conclude, define, and execute vast amounts of data to find patterns and organized behavior, both human and non-human. The fundamental element of AI is to find patterns and relationships. It has no conscience or true spirit; it is algorithmic and mechanistic. “Any sufficiently advanced technology is indistinguishable from magic.”, said Arthur C. Clark in 1962; that is so true for the current discussion about AI.
The mechanical man would not be able to surpass AI and will probably be controlled by it. Our fundamental question is how human intelligence (HI) will work with machine intelligence (MI) in a way that lifts humanity, solves poverty, improves the environment, and makes our lives easier, more comfortable, and cheaper, allowing humans to pursue more noble interests. Or if we will be subjugated by an algorithmic power that if sufficiently developed, will acquire elements of magic and even pseudo-conscience.”
Current trends and research
The use of intelligent robots is a growing trend. Many companies around the world are already implementing AI to perform various tasks. For example, Unilever uses a chatbot to conduct first-round interviews with candidates, while Intel uses an AI-powered system to help identify the most promising candidates for job openings.
The use of AI in organizations is a rapidly evolving field with many current trends and ongoing research. Some of the critical areas of focus in this domain are:
- Robotic Process Automation (RPA): RPA is a form of automation that involves the use of software robots to perform repetitive, rule-based tasks such as data entry, invoice processing, and customer service. This technology is gaining popularity in many organizations, especially in finance and accounting, as it can help reduce costs and improve efficiency.
- Chatbots and Virtual Assistants: Chatbots and virtual assistants are becoming very popular in all types of organizations, particularly in customer service and support. These AI-powered tools can answer common customer inquiries and assist, freeing up human employees to focus on more complex issues.
- Predictive Analytics and Machine Learning: Organizations increasingly use machine learning and predictive analytics to gain insights into their operations and make data-driven decisions. These technologies can analyze large amounts of data and identify patterns, trends, and potential risks.
- Autonomous Robots: Autonomous robots are being used in various industries, such as manufacturing, logistics, and healthcare. These robots can perform tasks such as assembly, packing, and delivery and can help organizations reduce costs and increase efficiency.
- Human-Robot Collaboration: As AI robots become more advanced, there is a growing interest in how they can work alongside human employees. Research is being conducted on designing robots that can collaborate with humans and support them in their work.
In conclusion, the usage of AI in organizations has a long way to go. As professor Lima stated, his experience in AI being budgeted has been, “it looks good, but let’s do it later.” AI will expand all professional horizons and improve learning methods. If you are an expert in a specific field, and you ask yourself if robots will replace us, the jury is still out.
“Employees with graduate degrees would be more likely to understand AI, its limits, where to use it, and what to expect. AI will also provide humans with additional inputs and patterns, improving our decision-making capabilities (understading better decision-making as the smaller gap between desired and tangible outcomes).”, concluded professor Lima.